Ordering, Delivery and Returns

Delivery

Orders placed via this website are usually dispatched within 3 working days from the date of order with the exception of ‘made to order’ items. Made to order item(s) will be dispatched (along with any other items ordered) once all parts of your order  are ready to go. Approximate lead times for made to order items are detailed within each listing.

All orders are delivered gift wrapped, free of charge, in a box and/or tissue paper and organza gift bag. If you would like to send your order as a gift with a note enclosed then please enter the details in the information box when completing checkout.

UK Delivery

Standard - £2.50 – Usually delivered within 2-3 working days after the date of dispatch.
Next Day Delivery - £6.00 – Order by midday Monday-Friday for delivery the next working day. Excludes made to order items.

International Delivery

Airmail - £5.00 – Usually delivered within 3-7 days but may take up to 10.

Collection

Orders can be collected from Bristol free of charge, please select this option when completing checkout and you will be contacted when your order is ready for collection.

 

Payment

Orders placed via the website are processed using PayPal (you do not need a PayPal account to complete an order), payment is taken via PayPal’s own secure pages.

If you would like to pay for your order by alternative means (cheque or bank transfer) please get in touch before placing your order.

 

Returns and Exchanges

We hope you will be happy with your order from Ajenno by Jo Handmade Jewellery but if for any reason you are not, simply return your order to us within 28 days from the day it is received along with your name and email address. We advise obtaining a certificate of posting on all returns and a refund will be made by the same method that payment was taken. Unless faulty, we do not refund the costs incurred returning products.

Unless faulty bespoke products are non-returnable.

Our extended returns policy applies to items purchased between 1st November and 31st December. These may be returned up to 31st January in the same way as described above.

Returns address:

Jewellery by Jo
23 Brook Close
Long Ashton
Bristol
North Somerset
BS41 9NG